The Trinity Church website sends out a number of different emails. These can be the regular weekly newsletter, a confirmation email from filling out a form on the website, or other types of emails.
These emails are automatically generated — some email servers and/or email clients may incorrectly mark them as ‘SPAM’ or Junk or, like Gmail, hide them in folders like ‘Promotions’. Google/Gmail is particularly annoying in this regard as this link will show. Obviously the Trinity emails are not junk, they are valid emails and we employ all recommended functions to ensure that the newsletter emails are marked as being legitimate, including authenticating our email server for the Trinity email domain. If your email client, or your email provider (Gmail) marks the Trinity email as junk it may put it into a ‘Junk’ folder, and you may not notice the email.
If you are finding that you are not receiving the newsletter emails in your inbox (again, they may be in your Junk email folder) you should ‘whitelist’ the Trinity Church email address(es). Whitelisting basically means you instruct your email client that emails from Trinity Church are not to be considered as junk.
There are many ways to do this and the method can/will be different for each email client and/or computer operating system. Some typical methods include:
- The best solution — adding the Trinity sending email address into your computer’s ‘Address Book’ or, in the case of web email clients like Gmail, putting the Trinity addresses into the Gmail/Google address book.
- Going to your Junk email folder, finding the Trinity email, selecting it, and instructing the email client that the sending email address is valid/OK.
- Dragging the email from, for example, the folder your mail client has ‘filed’ them into back into the inbox.
This website below has detailed information on how to whitelist email addresses/domains in the major (and most troublesome) email providers like Gmail & Yahoo.
https://clean.email/how-to-whitelist-an-email
Ziggo/UPC/Chello Netherlands Email Address Users
We have had reports that persons who have a Ziggo Netherlands (used to be UPC/Chello) email address like ‘person @ upcmail.nl’, or ‘person @ chello.nl’, are finding that Ziggo is putting Trinity newsletters into SPAM. In this case we recommend logging onto the Ziggo web email client at https://www.ziggo.nl/mail and putting all the email addresses below into the Ziggo Address Book >> Contacts form. Make one contact for Trinity system emails. If you click ‘Show all fields’ you can enter up to three email addresses (otherwise only two are shown).
Basically the action you need to do is to instruct your email service provider/email client to whitelist Trinity email address(es). The most commonly used Trinity system emails are:
- newsletter@trinitychurcheindhoven.org
- forms.submission@trinitychurcheindhoven.org
- bounce@trinitychurcheindhoven.org (this one must be added as well)
Ideally it is best to whitelist any email from trinitychurcheindhoven.org, but if your email client cannot do that then at a minimum whitelist the email addresses above.
If you have any questions you can contact the webmaster using the website Contact Us form. Choose ‘Website Feedback’ from the Category list.